FAQ

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

Durable Medical Equipment (DME) refers to a range of medical devices and equipment that are designed for repeated use by individuals with medical conditions or disabilities. These items are intended to improve the quality of life, aid in mobility, and assist in daily activities.

We offer a wide range of DME products, including but not limited to mobility aids (knew scooter, crutches, canes), orthopedic braces, assistive devices, and more. Browse our product categories for a comprehensive list.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure online payment options such as PayPal for added convenience.

Yes, most of our products come with a manufacturer's warranty. The warranty duration varies depending on the product. Please refer to the individual product descriptions or contact our customer support for specific warranty information.

Absolutely! Our knowledgeable customer support team is here to assist you. If you need help in selecting the appropriate DME product for your specific requirements, please reach out to us via phone or email, and we'll be happy to guide you through the selection process.

Yes, we offer bulk and wholesale pricing for select products. If you are interested in purchasing larger quantities, please contact our sales team, and we will provide you with more information and personalized pricing options.

You can click on the Contact Us button in the main menu. Or you can call us at 786-732-4615, or send an email to mainoffice@cimacaredme.com

Yes, we do!

Absolutely! At our company, we take the privacy and protection of customer information very seriously. We have implemented strict measures to ensure the confidentiality, security, and integrity of your personal data. See our privacy policy

Ordering from CIMA CARE DME online store is simple. Browse our product catalog, select the items you need, and add them to your shopping cart. Proceed to checkout, provide your shipping information, and complete the payment process. Once your order is confirmed, we will process it and provide you with tracking information.

Certainly! If you're encountering difficulties while placing your order online, we understand the frustration. To assist you promptly, we offer the option to place orders over the phone. Please contact our friendly customer support team at (786) 732-4615 during our business hours, and they will be happy to guide you through the ordering process and ensure your purchase is successfully completed. We're here to help and make your buying experience as smooth as possible!

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. We will do our best to accommodate your request. However, once the order has been shipped, we may not be able to make changes or cancellations.

Absolutely! We've made it easy for you to reorder products you've purchased previously. Simply log in to your account and access your order history to reorder with a few clicks.

Yes, we prioritize your privacy and understand the importance of discreet packaging. Rest assured, we take great care in packaging our shipments to ensure they are discreet and do not reveal the contents of the package. Your order will be delivered in plain, unmarked packaging, without any logos or identifying information. We strive to provide a confidential and discreet shopping experience from start to finish.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Currently, we only offer shipping within United State. We do not provide international shipping services. However, we are constantly working to expand our shipping capabilities to serve customers worldwide in the future.